Refunds & Returns Policy

Refunds & Returns Policy

At Tapistars, every rug is handcrafted and made specifically for each customer. Because all of our products are custom-made, we kindly ask that you review your order carefully before placing it.

Custom Orders

All custom tufted rugs are made to your unique specifications, including your chosen design, size, and colors. For this reason:

• We do not accept returns on custom-made rugs.
• We do not offer refunds for custom orders once production has begun.
• We do not accept cancellations after your order has entered production.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong item due to our mistake, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the product
• Photos of the shipping packaging

Once reviewed, we will repair, replace, or remake your rug at no additional cost if the issue was caused by us.

Design Approval

Customers are responsible for reviewing any design preview or mockup provided before production begins.

Tapistars is not responsible for mistakes that were approved by the customer, including:

• Spelling errors
• Design placement
• Colors approved during the design process
• Dimensions requested by the customer

Color Variations

Please note that slight color differences may occur due to screen settings, lighting, and the handmade nature of tufted rugs. Minor variations are considered normal and are not grounds for a refund.

Shipping Issues

Once your order has been shipped, Tapistars is not responsible for delays caused by the shipping carrier.

If your package is lost or arrives damaged during transit, we will work with the carrier to help resolve the issue.

Contact Us

If you have any questions regarding your order, please contact us before placing your purchase.

We are always happy to help.